Manifest Cut-off Times

Created by Kiel Geiger, Modified on Fri, 30 Jan at 4:07 PM by Kiel Geiger

Effective October 13th 2025, our system has been updated to enforce the cut-offs for customer delivery modifications.

Please see the breakdown:

- NT/Mt Gambier/Mildura:
  - # Manifest import + redirect & reschedule requests cut off is by 10am the Wednesday prior to delivery.
- FNQ
  - # FNQ Monday & Tuesday deliveries - Manifest import + redirect & reschedule requests cut off is by 10am the Wednesday prior to delivery.
  - # FNQ Wednesday deliveries - Manifest import + redirect & reschedule requests cut off by 10 am the Friday prior to delivery.
- TAS
  - # TAS Manifest import + redirect & reschedule requests cut off by:
  - # 5pm Friday for Tuesday/Wednesday deliveries.
  - # 5pm Sunday for Thursday deliveries.
  - # 5pm Monday for Friday deliveries.
  - # 5pm Tuesday for Saturday deliveries.
- All other regions:
  - # Manifests to be imported 48hr prior to delivery by 10am.
  - # Saturday deliveries: redirect & reschedule requests cut off, is by 10am Thursday.
  - # Sunday deliveries: redirect & reschedule requests cut off, is by 10am Friday.
  - # Monday deliveries: redirect & reschedule requests cut off, is by 10am Saturday.
  - # Tuesday - Friday deliveries redirect & reschedule requests cut off by 10am the day prior to delivery.

All clients & Be Cool users will have their action buttons (reschedule, redirect, etc.) greyed out if the cut-offs have been surpassed. Please note the cut-offs aren't changing, they are being enforced via the system logic to ensure an improvement in the overall customer experience & delivery performance.

Example: Sydney Customer modification attempt after 10 am on 2025-09-25 for a 2025-09-27 delivery

Example: Far North Queensland (Cairns) Customer modification attempt after 10am on 2025-09-24 for a 2025-09-29 delivery

We understand emergencies can occur. If this does happen, please notify our Customer Care team via email with the reason for the modification & we will review this accordingly.

Cancellations within cut-offs, until 5 pm the, day prior can still be performed however charges will occur. Post 5 pm the day prior to delivery, please notify our Customer Care team via email similar to the after cut-off modification."