Accounts/Billing Concerns

Created by Kiel Geiger, Modified on Fri, 30 Jan at 4:11 PM by Kiel Geiger

For all accounts and billing concerns, please send an email to clientar@becoolcouriers.com.au.

For credit requests, please submit them by filling out the BeCool - Customer Credit Note Request Form, and they will be reviewed by senior management.

Please note that credit note claims MUST be provided by the following Wednesday pertaining to the week of services.

Approved credit requests will be communicated by our Client AR Team. If you have not received an update after 3-5 business day, please send an email to clientar@becoolcouriers.com.au to follow-up your request.